Terms & Conditions

Terms & Conditions

Terms & Conditions

Please Read

Booking Conditions

No people under the age of 21 may stay unaccompanied unless with a responsible person over the age of 21.

Deposits and Payments

A deposit equivalent to one nights stay is required to confirm a reservation. Reservations are only confirmed on receipt of deposit and signed or online booking form. This can be done via Credit Card online (may take a few days to process as we process online payments manually) or you can deposit funds directly into our bank account via the internet. Please use your booking reference number as details.  All bookings must be paid for in full at time of arrival. GST #109-250-236. All rates are GST (15%) inclusive and are in New Zealand dollars (NZ$). We accept Visa, Master Card and New Zealand cash.

 

Reception Hours

10am till 9pm (winter months) 10am till 10pm (summer months). Please try to complete all transactions during these hours.  For amendments please contact Otematata Eatery, Bar & Lodging via email or phone to change your booking details. 

Child Ages

Child ages are 2 to 14 years inclusive.

Day Visitors

Must report to reception on arrival. Day visitors are the ultimate responsibility of the registered guest and must leave quietly before 9pm.  If a guest who is not registered to stay with us if found in our rooms after 9pm, we reserve the right to charge $150 to the staying guests account.

Check-in/out times

Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure.  We have a self check-out process so please just leave the keys in the rooms on departure.

Late Check-in

Please advise reception if you will be arriving later than 10pm, so that arrangements may be able be made for a late checkin.  This is not always available.

Credit Card

A valid credit card in the name of the guest must be presented on check-in. Any damage caused during the stay may be charged against that card.

Breakage or Damage

Please report any damage or breakages so that we can repair and/or replace.

Pets

No pets are allowed in our rooms -  a $150 surcharge will be applied if evidence of an animal is found in the units.

Other Information

The restaurant is open from 12noon - 4pm for lunch & 5pm - 9m during peak season and weekends.

12noon - 2pm and 5pm - 8pm off peak weekdays.

 

I, the guest agree:

• To conform to local bylaws & regulations & understand that any breach of the rules by ourselves or our guests will result in your booking being cancelled without any refund of fees paid.

• That any additions to the numbers in our party must be notified to and consent given by Otematata Eatery, Bar & Lodging before arrival.

• Only one vehicle is allowed to park on site unless otherwise organised.

• That no animals are allowed in the hotel.

 

We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:

• is not the person named on the reservation

• is not the person named on the credit card or not be authorised to use the card

• is not able to pay for any additional charges

• may cause damage to the property of the Park or other guests

• may exhibit socially unacceptable behaviour

• is younger than 21 years and not accompanied by a responsible person over that age

• is concealing a dog or other unauthorised animal

 

To ensure that all guests have a pleasant stay we expect common sense and consideration to be shown at all times. This includes reasonable behaviour and dress at all times. 

All bookings are accepted at the discretion of the owners.

Privacy Statement

This statement applies to all individuals providing personal information to Otematata Eatery, Bar & Lodging through this website. When collecting personal information Otematata Eatery, Bar & Lodging complies with the Privacy Act 1993. The Otematata Eatery, Bar & Lodging will only collect and use personal information in connection with processing your request and for contacting you regarding our services to you. All personal information remains with Otematata Eatery, Bar & Lodging and will not be sold, traded or shared with anyone. If you have any questions regarding any of this information please contact us.

Local Activities & Attractions

For local attractions information - ask us first, our knowledge is extensive.

Telephone

Public telephone is nearby.

Laundry

Washing machines & dryers are located in our facility blocks.

After Hours

Either approach staff at the bar or call 027 5255505 to contact the owners in case of emergency or disturbance.